Terms & Conditions

ORDER PROCESSING TIMES

All orders are processed during business days.

Please allow additional days in transit for delivery.

SHIPPING RATES

Real time shipping charges for your order are displayed at checkout.

If you reside outside of the contiguous United States, including

Alaska and Hawaii, please contact me at

info@vandorencollrction.com for a quote on the cost before placing

the order.

For shipping outside of the contiguous United States and expedited

shipping please contact me as soon as you place your order or to

enquire and receive a quote about the cost. Please contact me at

info@vandorencollection.com.

CONFIRMATION AND TRACKING

You will receive a shipment confirmation email with tracking info

when your order has shipped. The tracking number will be active

within 24 hours. If shipping to countries other than the United States

tracking information may not be available.

CUSTOMS, Taxes Van Doren Collection is not responsible for

international customs and taxes. Additional international destination

fees imposed are the responsibility of the customer.

Van Doren Collection is not liable for any products damaged, lost or

stolen. If you received your order damaged, please photograph and

save all packaging materials and damaged goods, please contact

me within 24 hours.

DAMAGES AND DEFECTS

Rarely, human or shipping mishaps can cause your art work to arrive

damaged. Always inspect all packages upon arrival. If damage or

defect is found or suspected, please follow these steps:

Save all packing materials: inner and outer boxes and everything

inside.

Take pictures of the damaged product and outer packaging box.

Notify me at info@vandorencollection within 24 hours of delivery.

Due to the limited time frame to file a shipping damage claim,

damages not reported within 24 hours of delivery become the

responsibility of the customer.

Van Doren Collection is not responsible for damages that may take

place after your order has been delivered. This includes, but is not

limited to weather, pets, vandalism, mishandling, and theft.

ORDER CANCELLATIONS

Need to cancel an order? Please do so within 24 hours and send a

message to info@vandorencollection.com with your order number.

Once an order has gone to production there will be a 50%

cancellation fee including shipping costs.